Privacy Policy

Effective Date: March 27, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website at https://canadianpoolbuilder.com ("Website"). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of information:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide through forms or correspondence
• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Referring website
  • Other diagnostic data
• Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. See our Cookie Policy below for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or customer service needs
• To send you updates, newsletters, or marketing communications (you may opt out at any time)
• To improve our Website, services, and user experience
• To monitor and analyze usage and trends
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you, subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to confidentiality.
• With Your Consent: We may share your information for any other purpose disclosed to you and with your consent.

4. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Withdrawal of Consent: Where we rely on your consent, you may withdraw it at any time.
• Objection and Restriction: You may object to or request restriction of processing in certain circumstances.

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookie Policy

Our Website uses cookies and similar technologies to collect and store certain information. Cookies are small data files placed on your device to help us improve your experience, analyze site usage, and deliver personalized content.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Website. For more information about cookies and how to manage them, please refer to your browser’s help documentation.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how our Website is used. These third parties may collect information about your use of our Website, subject to their own privacy policies.

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party services you use.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete such information as required by applicable law.

9. International Users

Our Website is operated in Canada. If you are accessing the Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database operates. By using our Website, you consent to the transfer of your information to Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new effective date. Your continued use of our Website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• By Email: [email protected]
• By Mail: Trevi Pools and Spas, Calgary, Alberta, Canada

We are committed to addressing your privacy concerns in a timely and appropriate manner.