Privacy Policy

Effective Date: February 27, 2026

Trevi Pools and Spas ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit or interact with our website, https://canadianpoolbuilder.com ("Website"). This policy applies to all visitors, users, and others who access the Website, and is designed to comply with applicable privacy laws in Alberta, including the Personal Information Protection Act (PIPA), as well as other relevant Canadian privacy legislation.

1. Information We Collect

• Personal Information:

  We may collect personal information that you voluntarily provide to us when you use our Website, including but not limited to your name, email address, phone number, postal address, and any other information you choose to provide through contact forms or other communications.

• Usage Data:

  We automatically collect certain information about your device and how you interact with our Website. This may include your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and the dates and times of your visits.

• Cookies and Tracking Technologies:

  We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage, and for security purposes. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or customer service needs
• To personalize your experience and improve our Website
• To analyze Website usage and trends to enhance our offerings
• To detect, prevent, and address technical issues or security concerns
• To comply with legal obligations and enforce our policies
• To send you updates, marketing communications, or promotional materials if you have opted in to receive them (you may opt out at any time)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you, such as website hosting, analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such action is necessary to protect the rights, property, or safety of Trevi Pools and Spas, our users, or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
• Complaint: You may lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your rights have been violated.

To exercise your rights, please contact us using the information in the "Contact Us" section below. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze usage, and provide certain functionalities. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of the Website.

By using our Website, you consent to our use of cookies as described in this policy.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how visitors use our Website. These third parties may collect information about your use of the Website in accordance with their own privacy policies. We do not control and are not responsible for the privacy practices of third-party websites or services.

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Trevi Pools and Spas
• 6325 11 St SE, Calgary, AB T2H 2L6, Canada
• Email: jesse@trevicalgary.ca

We will respond to your inquiry as soon as reasonably possible.